Preguntas frecuentes

Schedules may vary depending on the accommodation. As a general rule:

• Check-in: between 5 p.m. and 8 p.m.
• Check-out: until 10 a.m.

It is important that you indicate your estimated time of arrival when making your booking or by contacting our team via email or WhatsApp.

Access before standard check-in times depends on the availability of the cleaning team. In some accommodations, we offer early check-in at an additional cost, always upon prior request.

Keys are collected and returned at the same point indicated for check-in or via a key box if the accommodation allows it. Our team will provide you with instructions before your arrival.

You can contact the person responsible for the keys or our customer service team via WhatsApp.

The accommodation is delivered clean upon your arrival. Upon departure, we only ask that you:

• Take out the rubbish and put it in the bins on the street.
• Leave the kitchen tidy and free of food scraps.
• Remove the sheets from the bed
• Place all towels in one place.
• Deep cleaning is not necessary.

Payment is made securely by credit card, Apple Pay, or other methods available during the booking process. For payments by bank transfer, please contact our team.

Yes, if you book more than 56 days in advance.

If the first payment was made by card, the second payment will be charged automatically. For other payment methods, you will need to make the payment manually by contacting our team.

This may be due to limits on your card or a failure in the automatic payment. Contact our team for assistance or contact your bank.

It is a security deposit to cover any potential damage or extra consumption during your stay.

Normally between 7 and 10 days after departure, depending on your bank.

If any damage or additional charges are detected, they will be deducted from the deposit and you will receive a detailed breakdown.

Changes must be requested by contacting our team and are subject to availability.

Cancellations can be arranged by contacting our team. The booking cancellation conditions will apply.

Usually, yes. If not, it will be clearly stated in the accommodation description.

Basic kitchen equipment, duvets and pillows. Cleaning products are not included, although basic utensils are provided.

Most accommodations have Wi-Fi. This will be indicated in the accommodation details.

Parking availability is detailed in each property description.

Dogs are only permitted if indicated in the accommodation description. Maximum of two dogs and with an additional deposit.

Smoking is not permitted in any of our accommodation.

Youth groups must notify us in advance and are subject to approval.

Please contact the person responsible for the keys as soon as possible. We will do our best to help you, although we are not responsible for forgotten items.

Yes, you can request it by contacting our team once your stay has ended.

Only persons included in the booking are permitted. Unauthorised visitors are not permitted.

First contact the person responsible for the keys. If the issue is not resolved, please contact our customer service team.